Care at Home Support & Services

Effective Date: April 21, 2026

1. Introduction

Care at Home Support & Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, communicate with us, or use our services.

By using our website or services, you agree to the terms described in this Privacy Policy.

2. Information We Collect

a. Information You Provide Directly

When you contact us, request information, complete a form, or use our services, we may collect:

• Full name
• Phone number
• Email address
• Home address
• Basic care-related information needed to coordinate services
• Emergency contact details
• Communication preferences
• Any other information you voluntarily provide

b. Automatically Collected Information

When you use our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Referring website
• Website usage and interaction data

This information helps us improve website functionality, security, and user experience.

3. How We Use Your Information

We use collected personal information for legitimate business purposes, including:

• Providing home care and support services
• Responding to inquiries and service requests
• Scheduling and coordinating services
• Communicating with clients regarding appointments, updates, and support
• Sending SMS/text messages when consent has been provided
• Managing internal business operations
  Improving our services and website
• Maintaining records and documentation
• Complying with legal and regulatory obligations

We do not use personal information for unrelated or unauthorized purposes.

4. SMS Communications and Consent

If you choose to opt in to SMS/text communications, we may send messages related to:

• Appointment reminders
• Service updates
• Care coordination
• Customer support communications

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying “STOP” to any text message.

SMS consent is not shared with third parties or affiliates for marketing purposes.

SMS Terms of Service

By providing your phone number, you agree to receive SMS messages from Care at Home Support & Services related to services and appointments. Message frequency varies. Message and data rates may apply. See privacy policy at https://careathomesupport.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

5. Information Sharing Policy

We do not sell, rent, trade, or share personal information with third parties for marketing purposes.

Personal information may only be shared in the following limited circumstances:

• With authorized employees or staff for internal business operations
• With service providers who assist in operating our business and are obligated to keep information confidential
• When required by law, court order, subpoena, or government regulation
• To protect the rights, safety, or property of Care at Home Support & Services or others

All personal information is otherwise kept strictly confidential and used only for legitimate business purposes.

SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information, including:

• Secure data storage systems
• Restricted internal access to sensitive information
• Staff confidentiality requirements
• Secure electronic record practices
• Reasonable cybersecurity protections

While we take appropriate security measures, no method of electronic transmission or storage is completely secure.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic and performance
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Your Privacy Rights

You may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal or operational requirements)
• Opt out of non-essential communications
  Withdraw consent for SMS communications at any time

To exercise these rights, please contact us using the information below.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain appropriate business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted, destroyed, or anonymized.

10. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without appropriate consent from a parent or legal guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Care at Home Support & Services
3030 Warrenville Rd. Suite 450-39
Lisle, IL 60532
United States

Phone: 1 (866) 692-4724
Email: info@careathomesupport.com